We are sorry! Please submit a request via contact form immediately after receiving the order. As the reason for the request, please select "Problems with an order" and then "I've received the wrong product".
So that we can quickly check your request, it would be helpful if you could tell us the manufacturer number or EAN code of the incorrectly received product. The EAN code can be found on the product packaging and is used to identify a product without any doubt. It consists of a barcode and 13 digits:
We will check the case as soon as possible and send you the correct product.