Orders

General

• Where is my parcel?
• How can I cancel an order?
• How do I change my delivery address or billing address?
• Why is there an extra charge for small orders?
• Is it possible to get a discount?
• What does the item availability in the shop mean?

Shipment options

• Dispatch in-stock products immediately
• What do the delivery dates mean?
• When will my order be shipped?
• My order was not delivered, what can I do?
• Do you also deliver abroad?

Wrong deliveries & transport damages

• I received a product I didn't order. What should I do?
• I've received an externally damaged product

Pickup

• How can I have my order delivered to a post office branch?
• Can I pick up my order?