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  1. Galaxus Helpcenter
  2. Orders

Orders

General

  • Where is my parcel?
  • How can I cancel an order?
  • How do I change my delivery address or billing address?
  • Is it possible to get a discount?
  • What does the item availability in the shop mean?

Shipment options

  • Dispatch in-stock products immediately
  • What do the delivery dates mean?
  • When will my order be shipped?
  • My order was not delivered, what can I do?
  • Do you also deliver abroad?

Wrong deliveries & transport damages

  • I received a product I didn't order. What should I do?
  • I've received an externally damaged product

Pickup

  • How can I have my order delivered to a post office branch?
  • Can I pick up my order?